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Terms and Conditions

General Terms and Conditions

Reign Abalone Limited ("Reign", "we", "our" or "us") 

1.                  Registration

1.1              You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

1.2              All purchases made by you through our site will be within the scope of your authority to conclude contracts.

1.3              In consideration of your use of our services, you agree to:

1.3.1   provide true,accurate, current and complete information about yourself when filling out our registration form; and

1.3.2   maintain and promptly update your registration information to keep it true, accurate,current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.


2.                  Order

2.1              When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

2.2              We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

2.2.1   details of what you have ordered,

2.2.2   details of the price charged,

2.3              Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered.If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

2.4              The availability of the merchandise is as shown online and will be updated regularly. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

2.5              We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

2.5.1   no sufficient stock to deliver the merchandise you have ordered;

2.5.2   no delivery can bear ranged for your area; or

2.5.3   one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

2.6              If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.


3.                  Price and Payment

3.1              We will use all reasonable commercial endeavors to display accurate and up to date prices on our site.

3.2              If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

3.2.1   cancel your order,or

3.2.2   contact you to asky ou whether you wish to pay the higher price or cancel your order.

3.3              If the order is cancelled by us, if you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

3.4              We only accept credit card payments made by Visa, MasterCard& PAYPAL. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.

3.5              We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.


4.                  Delivery

4.1              We only make deliveries in the specified areas of Hong Kong from Monday to Friday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands,and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from assigned logistics centre (third party) and under no circumstances will we accept cancellation of order or refund.

4.2              We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party assigned logistics centre. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.

4.3              Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 48 hours (excluded Public Holiday)after your order is accepted.

4.4              Any dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates,you agree and accept that under no circumstances will we accept cancellation of order or refund.

4.5             You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

4.6             Unless otherwise specified, delivery charge at the rate of HK$40 will be imposed on each delivery. We currently offer free delivery for each order over HK$1000 (not included to remote areas and outer islands, and buildings without elevator facility).


5.                  Returns or Exchanges

5.1              Unless otherwise specified, no return or exchange of merchandise will be accepted.

5.2              Subject to the returns or exchanges policy, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are defective or damaged (with no fault on your part),or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

5.2.1   the returns or exchanges policy applies;

5.2.2   the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals,certificates, labels, tags, consumables, bags, and boxes;

5.2.3   the packaging of the merchandise must be in the condition in which it was delivered to you; and

5.2.4   a request for return or exchange is sent to our customer service centre via Email and the merchandise is returned through free pick up from us at the delivery address within a limited period.

5.3              You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

5.4              You agree and accept that it will be at the our sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.


6.                  Termination

6.1              We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.

6.2              Any rights that have accrued to either party at the date of termination will remain enforceable after termination.


We reserve the right to terminate or vary the above offers. In the event of any dispute, our decision shall be final and conclusive.


These terms and conditions form the integral part of the General Terms and Conditions.